Frequently asked questions
How do I place an order?
Visit the product page and click “Add to Cart”. Once you are done adding everything to the Cart, select Checkout and place all the relevant information.
What payment methods are accepted?
We accept bank deposits via BPI and BDO. We also accept Cash on Delivery through LBC.
We are continuously adding more payment methods. Stay tuned!.
How long will I receive my order?
We will ship out your orders within two (2) business days from payment confirmation. As a general rule, it will take around 3 to 5 days from shipping date to reach you,, whether you are in Metro Manila, Luzon, Visayas or Mindanao.
If you have problems with your order and you cannot reach the courier, please send an email to us to help you out.
Can I pick up my orders?
Yes. We allow pick-ups here in Plaridel, Bulacan, by appointment..This is especially helpful for clients who live within the area, specifically in Bulacan or Pampanga. If you have placed an order and would like to pick-up your orders, please contact us.
Do you have a physical store?
Not at the moment. For now, our only store is our online store. But we are more than open to the idea of having a physical store in the near future!
Do you accept returns and exchanges?
Due to the nature of our products, we do not accept any returns and exchanges. All sales are deemed final Rest assured, we have tested the products before sending out – especially the electronic items.
Do your products have warranties?
The UV Sterilizer and Dryer has a six-month warranty.
The Bluetooth Tags and the Night Light with Sensor have a three-month warranty.
All Natibaby and LennyLamb carriers have a twelve-month warranty from the time that you bought them from us. Please keep your receipts and warranty cards and/or stickers as proof of purchase.